Elected Official Correspondence Liaison

The New York City Department of Transportation (NYC DOT) is seeking a detail-oriented and highly skilled writer to serve as an Elected Official Correspondence Liaison within the Commissioner’s Correspondence Unit. The selected candidate will play a critical role in managing written communications on behalf of the Commissioner, ensuring timely, accurate, and policy-aligned responses to inquiries from elected officials and the public. Key Responsibilities include, but are not limited to: • Drafting and coordinating timely responses to correspondence from elected officials for the Commissioner’s signature, incorporating research and input from NYC DOT divisions and subject matter experts. • Ensuring all outgoing correspondence is clear, concise, professional, and aligned with the Commissioner’s communication style and NYC DOT editorial standards. • Researching, drafting, and revising acknowledgment letters and emails in response to constituent inquiries submitted through webforms and other channels. • Preparing customized, high-priority responses addressing sensitive issues, including traffic fatalities, crashes, pedestrian and cyclist injuries, and other urgent public safety concerns. • Maintaining and updating the unit’s template response library, including references to the NYC Street Design Manual (Green Book) and other official guidance materials. • Conducting research across internal systems, public records, media outlets, and social media platforms to inform responses and ensure accuracy. • Collaborating with program areas and division leadership to gather information and develop comprehensive, policy-consistent communications. • Assisting with special projects and performing additional duties as assigned to support the Commissioner’s Correspondence Unit.

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one year of experience as described in “1” above.

Preferred Skills

Excellent writing, editing, and proofreading skills, with the ability to communicate complex policy and technical information clearly and effectively. Strong research and analytical skills, with attention to detail and accuracy. Ability to manage multiple assignments under tight deadlines in a fast-paced environment. Experience working in government, public affairs, communications, or a related field is preferred. Familiarity with New York City government operations, transportation policy, or urban planning concepts is a plus.

How to Apply

All resumes are to be submitted electronically. Current City Employees: Please log into Employee Self Service (ESS) at https://hrb.nycaps.nycnet, follow the Careers link and search for Job ID number 787961. All other applicants: Please go to www.nyc.gov/careers/search and search for Job ID Number 787961. If you do not have access to a personal computer: Please visit your local public library. Most public libraries have computers available for use. No phone calls, faxes or personal inquiries permitted. Only those applicants under consideration will be contacted. For more information about DOT, visit us at: www.nyc.gov/dot.