Job Description
The Finance team within DOT’s Traffic Operations division is seeking to fill two (2) Community Coordinator positions within their Customer Service Unit. The ideal candidates will be detail-oriented, organized, and analytical, with responsibility for processing and disputing chargeback claims, identifying potential fraudulent activity, and providing accurate and timely information to support the customer service team and ensure efficient operations. • Investigate and resolve chargebacks, customer disputes, and complaints related to parking meters, ParkNYC, garages, and other parking payment systems. • Research transactions and gather supporting documentation to investigate chargebacks and customer disputes. • Draft correspondence and compile supporting evidence to dispute chargebacks, ensuring all transaction and account information is accurate and complete. • Prepare, submit, and track accurate and timely chargeback responses in accordance with established deadlines. • Research, process, and respond to American Express (AMEX) chargebacks through the AMEX system, including the preparation of required monthly worksheets and reports. • Review ParkNYC accounts for fraudulent activity, particularly account closure requests, and verify the accuracy of refunds. • Follow up with customers by telephone and written correspondence to provide updates, obtain additional information, address inquiries, resolve outstanding issues, and ensure timely resolution of customer concerns. • Draft responses to customer correspondence on behalf of senior management. • Prepare reports, perform analyses, and recommend process and operational improvements. • Assist with planning activities and recommend policy and procedural improvements to enhance program effectiveness. • Assist with special projects and assignments as required.
Minimum Qualifications
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one year of experience as described in “1” above.
Preferred Skills
• Understands the importance of following policies and procedures. • Proficiency in the use of Microsoft Excel, Word, and Access. • Excellent verbal and written communication skills. • Ability to multi-task and respond quickly to issues.
How to Apply
All resumes are to be submitted electronically using one of the following methods: Please go to www.nyc.gov/careers/search and search for the Job ID #:805339 Current employees please log on into Employee Self Service at https://hrb.nycaps.nycnet follow the Careers Link and search for Job ID #.805339 No phone calls, faxes or personal inquiries permitted. Only applicants under consideration will be contacted. Most public libraries have computers available for use. Note: New hires must reside in NYC for the first two years of employment. Appointments are subject to OMB approval. For more information about DOT, visit us at: www.nyc.gov/dot.